Aurelia II alarms: save the wording and the machine version
An Aurelia II alarm is a starting point for diagnosis. Record the display version, affected group, and sequence before service.
One model name, different controls
An Aurelia II with a TFT display and a machine with another control panel do not present information in the same way. Before looking up an alarm, match the panel and model to the correct manual. We do not translate a remembered number into a component order.
Send the whole screen rather than just the number. Include whether the problem began from cold, during boiler filling, or while preparing coffee. Note whether every group is affected. These details help us distinguish a machine-wide interruption from a problem confined to one brewing circuit.
A message describes a condition
A filling problem calls for checking the supply and the filling circuit. A temperature complaint calls for checking what the machine is measuring and whether heat is being delivered. Neither description proves that the most expensive component has failed. We inspect connections, controls, and the relevant mechanical parts before preparing a repair proposal.
For the operator, useful checks are limited to the normal controls and the visible supply arrangement described in the manual. Do not remove panels to reach a probe, valve, or electrical terminal. Stop using a machine that leaks into electrical areas or repeatedly trips protection.
Preparing an Aurelia II for service
Keep a brief record of the last successful drink, the first warning, and any cleaning or plumbing work immediately beforehand. Do not change hidden settings while trying to reproduce the fault. We arrange collection for bench diagnosis and discuss safe access to the equipment when booking. Repair work follows your approval of the findings.
Match the manual
Simonelli USA keeps separate Aurelia II operating and TFT manuals in its equipment archive. Choose the manual for your panel; the presence of another model’s alarm table is not evidence that its codes apply to yours.
Pickup, assessment, and return
Commercial deposit: $200 to $450, selected by model. Additional bench work: $150 an hour.
The deposit pays for collection, bench diagnosis, and delivery back to you. It is not a credit against the repair charge. We seek your approval for the proposed repair.
Allow up to a week for diagnosis. Most repair jobs run 3–4 weeks; confirm the status of your own machine with us.
Repair coverage: parts 6 months; labor 6 months; consumables 90 days. A return of the same repaired fault is corrected without another charge.
(925) 977-8995 · Tell us the model and the fault when you book.
Before you book
Can you identify a failed part from an alarm photo?
The photo helps plan the diagnosis. The part decision follows testing of the machine and the relevant circuit.