FAQ
Questions, answered.
The things people ask before they book. Pricing, brands, coverage, and who shows up when your machine goes down. Straight answers, no sales pitch.
Booking & pricing
Booking, pricing, and payment.
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What does the pickup deposit cover?
Pickup, bench diagnosis, and return deposits start at $150. Jura, Miele, and home La Marzocco machines are $175; commercial La Marzocco equipment is $250–$550. The deposit is not credited toward the repair. -
What does extra bench time cost?
Bench time beyond the deposit is $150/hour. It is $175/hour for Jura, Miele, and La Marzocco. -
How does a repair quote work?
We diagnose the machine on the bench, then send a written quote before repair work starts. The pickup deposit is separate and is not applied to the repair. -
Do you warranty your repairs?
Yes. 6 months on parts and 90 days on consumables. We put the terms in writing before repair starts. -
What payment methods do you accept?
Card, check, ACH, and HouseCall Pro online checkout. The invoice goes out after the job is closed. -
Do you use genuine parts?
Yes. We use OEM and genuine replacement parts wherever we can get them, including genuine Astoria, CMA, and Wega parts through the RCW distributor. We diagnose to the actual failure before we quote, no guessing by parts swap.
What we service
What we service.
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What kind of coffee equipment do you work on?
Commercial espresso machines, batch brewers, super-automatic and bean-to-cup machines, coffee grinders, and home espresso machines. We also repair water filtration tied to coffee equipment. -
Who do you work with?
Cafes and coffee shops, restaurants, offices, hotels, quick-service and fast-casual, and convenience stores. Anywhere a machine going down means lost service, we are who you call. -
Do you handle descaling and routine maintenance?
Yes, and it is the cheapest thing you can do for a machine. Scale and worn gaskets cause most of the failures we see. We descale boilers and lines, replace seals and screens, check pressures and group temps, and service the grinder and water filtration on a schedule that fits your volume. -
Do you repair grinders?
Yes. Burr replacement and calibration, motor and switch faults, and dosing and timer issues on both espresso and batch grinders. A worn burr quietly wrecks your shots long before it dies, so it is worth checking. -
Can you handle water filtration?
Yes. We repair and assess filtration and softening for coffee equipment. We can explain what the water and machine need, but we do not sell coffee-equipment installation. -
Which home machines do you take?
Every Breville espresso model, plus DeLonghi, Gaggia, Rancilio, Lelit, Rocket, ECM, Profitec, Jura, Miele, La Marzocco, and similar machines. We do not take Keurig, Cuisinart, or household Nespresso capsule and drip machines. Nespresso Professional is accepted.
Brands & Franke
Brands and certification.
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What brands do you service?
20 brands and counting, including La Marzocco, Nuova Simonelli, Victoria Arduino, La Cimbali, Faema, Rancilio, Astoria, Wega, CMA, Slayer, Synesso, Franke, Schaerer, WMF, Eversys, and Jura. See the brands page for the full list. -
Are you certified on Franke?
Yes. Andrew is a Franke certified service technician, trained on the A-Line and McDonald’s in-house technician (IHT) programs in 2026. The certificates are on our about page. -
Do you work on La Marzocco?
Yes, we service La Marzocco. We are an independent service company, not a La Marzocco factory dealer, but the work is the same: real diagnosis, genuine parts where we can get them, and an honest quote. -
Where do you get Astoria, CMA, and Wega parts?
Through RCW, the US distributor for those brands. That means genuine parts rather than knockoffs, which matters on pressure components and boilers. -
Are you authorized by every brand you service?
No, and we will not pretend otherwise. We are an independent service company. We are Franke certified and we have genuine parts access for Astoria, CMA, and Wega through RCW. For other brands we service the machine on its merits without a factory authorization.
Urgent requests
Urgent requests and repair timing.
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How long does diagnosis and repair take?
Diagnostics can take up to a week; most repairs run 3–4 weeks. -
Can I request service after hours?
Yes. The line is (925) 999-4095. We record the machine and symptom, then confirm the pickup plan. Diagnostics can take up to a week; most repairs run 3–4 weeks. -
My machine has no pressure or no steam. What should I expect?
Stop using it if there is water near electrical or it keeps tripping a breaker. We arrange pickup and diagnose the actual cause on the bench. Diagnostics can take up to a week; most repairs run 3–4 weeks. -
Why do you recommend preventive maintenance?
Because a maintained machine does not sit in a repair queue for a month. Scheduled descaling and wear-part service is easier to plan than a repair that usually runs three to four weeks. -
Do you only do commercial, or homes too?
Both. We take commercial coffee equipment and home espresso machines, with the capsule and drip exclusions listed above.
Service area & credentials
Service area and credentials.
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What areas do you serve?
We cover 56 cities across the Bay Area plus San Francisco for coffee equipment. Pickup and return are included. Check the city pages for your town. -
Who handles the machine?
Andrew Kuznetsov, the owner, leads the technical work. Any second technician follows the same shop process Andrew trained. No call center and no subcontracted diagnosis. -
Are you licensed and insured?
Yes. CSLB #1136642 with the California State Contractors License Board, EPA Section 608 Universal certification, and an A+ rating with the Better Business Bureau. We carry a 4.9 rating across 600+ reviews under our parent company, ADRIUM Service Solutions, same owner and crew. -
Do you do appliance repair or HVAC too?
Yes, through our sister brands. ADRIUM Service Solutions handles appliance repair, and Bay Area HVAC Service handles heating and cooling. Same owner, same crew.
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