Contact
Request machine pickup.
Two ways to reach us. Pick what's faster for you.
How to reach us
Talk to us
(925) 999-40957 AM to 7 PM, seven days. Pickup windows are confirmed when you book.
- [email protected]
- Office
- 365 Reflections Cir
San Ramon, CA 94583 - After hours
- Same number. Leave the machine details and we will confirm the pickup plan.
Request pickup
Tell us about the job
Pick the machine, the brand, and describe what's wrong. We use that information to confirm the right deposit and pickup plan.
Service area
Bay Area cities we cover.
We cover 56 Bay Area cities plus San Francisco for coffee equipment. Pickup and return are included, so there is no bridge haul on your end.
FAQ
Common questions.
- What does pickup and bench diagnosis cost?
- Pickup, bench diagnosis, and return deposits start at $150. Jura, Miele, and home La Marzocco machines are $175; commercial La Marzocco equipment is $250–$550. The deposit is not credited toward the repair.
- How do pickup and repair timing work?
- We confirm the pickup window when you book. Diagnostics can take up to a week; most repairs run 3–4 weeks.
- Do you handle after-hours emergencies?
- The line accepts requests at any hour. Call (925) 999-4095 and leave the machine details. If you reach us overnight, we confirm the pickup plan in the morning.
- What payment methods do you take?
- Card, check, ACH, and HouseCall Pro online checkout. The invoice goes out after the job is closed. No cash-only catch.
- Which brands do you service?
- 20 brands, including La Marzocco, Nuova Simonelli, Victoria Arduino, La Cimbali, Faema, Rancilio, Astoria, Wega, CMA, Slayer, Synesso, Franke, Schaerer, WMF, Eversys, and Jura. We are Franke certified and pull genuine Astoria, CMA, and Wega parts through RCW. See the full list on the brands page.
Still got questions?