Contact
Request machine pickup.
Two ways to reach us. Pick what's faster for you.
How to reach us
Talk to us
(925) 977-8995Our AI phone assistant answers every call, any hour, seven days a week. A team member calls back to confirm your appointment within 10 minutes during business hours, 7 AM to 7 PM daily. Pickup windows are confirmed when you book.
- Office
- 365 Reflections Cir
San Ramon, CA 94583 - After hours
- Same number, answered by our AI phone assistant. We call back as soon as we can or first thing the next morning to confirm your appointment.
Request pickup
Tell us about the job
Pick the machine, the brand, and describe what's wrong. We use that information to confirm the right deposit and pickup plan.
Service area
Bay Area cities we cover.
We cover 65 Bay Area cities plus San Francisco for coffee equipment. Pickup and return are included, so there is no bridge haul on your end.
FAQ
Common questions.
- What does pickup and bench diagnosis cost?
- Pickup, bench diagnosis, and return deposits start at $200. Commercial espresso machines (Nuova Simonelli and similar) are $200–$450 by model. Miele and home La Marzocco machines are $200; Olympia Express (Cremina, Maximatic) machines are $250; commercial La Marzocco equipment is $250–$550. The deposit is not credited toward the repair.
- How do pickup and repair timing work?
- We confirm the pickup window when you book. Diagnostics can take up to a week; most repairs run 3–4 weeks.
- Do you handle after-hours emergencies?
- Call (925) 977-8995. Our AI phone assistant answers every call, any hour, seven days a week. A team member calls back to confirm your appointment within 10 minutes during business hours, 7 AM to 7 PM daily. After hours, we call back as soon as we can or first thing the next morning.
- What payment methods do you take?
- Card, check, ACH, and HouseCall Pro online checkout. The invoice goes out after the job is closed. No cash-only catch.
- Which brands do you service?
- 21 brands, including La Marzocco, Nuova Simonelli, Victoria Arduino, La Cimbali, Faema, Rancilio, Astoria, Wega, CMA, Slayer, Synesso, Franke, Schaerer, WMF, and Eversys. We provide Franke authorized service and pull genuine Astoria, CMA, and Wega parts through RCW. See the full list on the brands page.
Still got questions?