Emergency coffee machine repair: what to do when equipment stops
Report a stopped espresso machine or grinder, identify immediate hazards, and book the appropriate coffee-equipment service route.
Tell us what stopped and what is unsafe
When a coffee station goes down, begin with the equipment that failed. Give us the model and whether it powers on, heats, delivers water, or grinds. If more than one unit stopped, say which ones. A phone description helps arrange service; it cannot establish the failed part.
For smoke, a burning smell, water at electrical components, or repeated protection trips, stop use and arrange safe isolation. Do not keep resetting the machine. Keep a photograph of any warning already visible, but do not operate unsafe equipment to create one.
Choose the appropriate service route
Most accepted espresso machines and grinders are collected for bench diagnosis, then returned. Tell us about fixed connections, size, and access when booking. Franke machines receive on-site diagnosis. Bunn brewers connected to building plumbing also receive an on-site diagnostic; countertop Bunn bench pricing is confirmed at booking. Frozen-beverage equipment uses its own on-site service terms.
We assess the fault, explain the findings, and seek approval for the repair work. An urgent request does not mean an immediate dispatch or a same-day repair. Diagnosis can take time, and required parts may affect completion. The normal timing appears with the booking terms below.
Information that helps with the call
- The model label and any complete display message.
- Which function failed and when it last worked.
- Recent cleaning, relocation, or service.
- Whether the equipment is safe to leave connected or should remain switched off.
Use the coffee phone below to describe the interruption. For an ongoing commercial-machine problem, our espresso service page explains the bench route in more detail.
Pickup, assessment, and return
Deposits: standard home $200; commercial espresso $200 to $450; Miele and home La Marzocco $200; Olympia Express $250; commercial La Marzocco $250 to $550. Additional bench work is $150 an hour, or $175 for Miele and La Marzocco.
The deposit pays for collection, bench diagnosis, and delivery back to you. It is not a credit against the repair charge. We seek your approval for the proposed repair.
Allow up to a week for diagnosis. Most repair jobs run 3–4 weeks; confirm the status of your own machine with us.
Repair coverage: parts 6 months; labor 6 months; consumables 90 days. A return of the same repaired fault is corrected without another charge.
Franke uses on-site diagnosis instead: A400 $150, A800 $200, A1000 $250. Other Franke models are confirmed at booking.
For Bunn connected to the building plumbing, the on-site diagnostic is $99, credited toward repair. Countertop Bunn bench pricing is confirmed at booking. Frozen-beverage machines receive a $99 on-site diagnostic credited toward repair, with a warranty from 3 months to 1 year depending on the repair.
(925) 977-8995 · Tell us the model and the fault when you book.