Skip to main content
Bay Area Coffee Commercial Espresso & Coffee Service
(925) 977-8995 · San Ramon, CA · CSLB #1136642 · BBB A+

Troubleshooting

Victoria Arduino error codes and alarms by machine model

Adonis display errors, E1 Prima Pro alarm labels, and the limits of the Eagle One and VA388 Black Eagle handbooks. Each table identifies its manual and pages.

By 6 min read

Victoria Arduino handbooks don’t all describe alarms in the same way. Adonis has a message-and-cause table. E1 Prima Pro lists alarm labels. Eagle One provides a short symptom table, while the VA388 Black Eagle handbook shows examples in its alarm-history screen. Use the matching section; those examples are not a shared code system.

All page references below count from the first page of the PDF. The source is named beside each table so you can check the edition as well as the model.

Adonis: display messages and their causes

Source: Adonis User Handbook, Rev.01, June 2008, PDF pages 33–34 (printed pages 67–68). The section is titled “Adonis machine function messages.”

On a narrow screen, scroll the table sideways to read every column.

Message or codeManual meaningNext stepPDF page
DIAGNOSIS OF ERRORAt the time of the diagnosis the system presents faults within the control unit EPROM.Call a technician.33
DELIVERY ERROROn reaching delivery time limit (120 seconds) the doser doesn’t send out its set commands.Call a technician.33
DOSER ERRORIf the doser doesn’t send out its set commands within the first three seconds from delivery onset.Call a technician.33
LEVEL ERRORIf after 90 sec of machine functioning the water level is not reestablished.Call a technician.33
PRESSURE ERRORWhen the machine’s temperature is higher than 130°C.Call a technician.34
OVERCURRENT ERR.Incorrect electrical input caused by a malfunction in one of the machine charges.Switch off the machine and call a technician.34
FINE GRINDINGThe machine registers values different from the set values.Adjust the grind as the handbook describes. Call a technician if the warning persists.34
COARSE GRINDINGThe machine registers values different from the set values.Press RESET as the handbook directs. Call a technician if the warning persists.34

The last two rows have the same short cause description in the handbook. Its effect column distinguishes a much longer delivery from a much shorter one. Follow the next step for the displayed message; neither row proves that an internal component has failed. Arrange service if the warning persists.

E1 Prima Pro: labels in the alarm list

Source: E1 Prima Pro Instructions Manual, 291000351, revision 02, October 2024, PDF page 62. These are the labels listed on that page. It supplies no number-to-label mapping, so this table adds none. Some labels name a system or history entry rather than a specific failed part.

Manual labelNext stepPDF page
Alarms history list full.Call a technician.62
Alarm historyCall a technician.62
Perform the washing operations.Run the operator group-washing cycle described on PDF page 76.62
Coffee unit.Call a technician.62
EasyCream.Call a technician.62
Overpressure.Call a technician.62
Service boiler.Call a technician.62
Coffee boiler.Call a technician.62
External boards communication error.Call a technician.62
Connections module.Call a technician.62
Mains pressure below threshold.Call a technician.62
Mains pressure.Call a technician.62
Maintenance report.Call a technician.62
Maintenance by cycles or date.Call a technician.62
System monitoring error.Call a technician.62
Low battery or LSE error.Call a technician.62
Alarm/counter history loading error.Call a technician.62
Error loading recipe parameters.Call a technician.62
Filling timeout.Call a technician.62
Heating timeout.Call a technician.62
Probe in short circuit.Call a technician.62
Probe in open circuit.Call a technician.62

For the washing prompt, use the ordinary group-cleaning instructions on PDF page 76. The alarm list does not authorize changing service settings or deleting the history.

Coffee or steam disabled without a hardware fault

The same Prima Pro manual explains on PDF page 64 that the coffee-dispensing unit and steam nozzle can each be disabled by the Energy Saving settings. A disabled unit cannot dispense coffee; a disabled nozzle cannot dispense steam. Check the normal operator setting before treating that condition as a boiler alarm. If an actual fault message is also present, record it for the technician.

Espresso and PureBrew screens

An Espresso or PureBrew home screen identifies the selected dispensing mode. It is not itself an alarm. The handbook describes both modes on PDF pages 58–61 and identifies Espresso as the first-start default. Include the selected mode with a fault report, especially if the machine still dispenses but the screen looks different from the one the operator expects.

Eagle One: symptoms listed in the handbook

Source: Eagle One User Handbook, 31002012, revision 02, February 2024, PDF page 104. The following first-column entries are symptoms from its troubleshooting table, not codes or quoted screen messages.

Symptom in handbookManual causeNext stepPDF page
The machine does not deliver coffee.If the doser doesn’t send out its set commands within the first three seconds from delivery onset.Interrupt delivery; call a technician if coffee still will not dispense.104
Water is not loaded into the boiler.If after 90 seconds from the beginning, with the pump inserted during the auto-level, the level has not been reset, or within 180 seconds if the auto-level function is disabled.Turn the machine off and contact technical service.104

That handbook describes an alarm-history list on PDF page 83, but does not provide a complete numeric fault dictionary. An unlisted Eagle One code needs service to check the exact machine; it should not be interpreted using the Adonis table above.

VA388 Black Eagle: alarm-history examples

Source: VA388 Black Eagle User Handbook, 31000605, edition 05, October 2018, PDF page 63. The handbook screenshot contains the examples below. It gives no cause table for them. One repeated group-dose example is shown once here.

Manual labelNext stepPDF page
Cup warmer probe 1 errorCall a technician.63
Pressure errorCall a technician.63
Group dose error 1Call a technician.63
Group dose error 2Call a technician.63

The wash alarm is different: PDF page 64 describes it as a timed group-washing reminder. Record the full wording before deciding that a warning is only a cleaning reminder. The VA388 example screen cannot be used as a fault key for Black Eagle Maverick.

Arrange a model-specific check

Provide the exact model and a clear display photo when booking Victoria Arduino repair. We service the brand independently. For equipment under its manufacturer warranty, contact the manufacturer’s warranty service first.

Keep boiler, wiring and internal sensor work with a technician. The White Eagle handbook found for this guide has damaged text in its machine-message table, so those rows are omitted. You can obtain model documentation through Victoria Arduino; ask for the edition that matches your machine.

FAQ

Common questions.

Can I use the Adonis list to interpret an Eagle One alarm?
Use the handbook for the machine in front of you. The sources below provide different kinds of information, and this guide does not transfer the Adonis meanings to Eagle One.
Does the Prima Pro handbook give a number for every alarm label?
The cited page lists labels but does not pair each label with a numeric code. An unexplained number needs the exact machine and software information checked by service.

Got a real problem?

Tell us what's broken. We'll quote it.

Call (925) 977-8995
Call Now

Request pickup

Tell us what you need

  1. 1
  2. 2
  3. 3
  4. 4
What do you need?
Which brand?
What's wrong, or what do you need?
Where can we reach you?

Request received.

Andrew will call you back during business hours to confirm the deposit and pickup plan.