Terms of Service

Effective date: August 7, 2026 · Last updated: August 7, 2026

These terms govern your engagement with Bay Area Coffee Service (a service line of ADRIUM Service Solutions), California licensed contractor CSLB #1136642. By scheduling service, signing an estimate, or proceeding with work, you agree to these terms.

1. Services we provide

• Commercial and home coffee and espresso equipment pickup, bench diagnosis, repair, and return.
• Espresso machines, super-automatics, and bean-to-cup machines for cafes, restaurants, offices, and convenience stores.
• Grinder repair and calibration, descaling, and preventive maintenance.
• Water-filtration assessment and repair related to coffee equipment.
• Factory-certified warranty work where we hold certification (Franke A-Line).

Service area: 56 Bay Area cities plus San Francisco for coffee equipment (full list on the Locations page).

2. Pickup and bench deposit

Pickup, bench diagnosis, and return deposits start at $150. Jura, Miele, and home La Marzocco machines are $175; commercial La Marzocco equipment is $250–$550. The deposit is not credited toward the repair. The deposit covers machine pickup, bench diagnosis, and return. It is separate from the repair estimate.

Extra bench time is $150/hour for standard brands and $175/hour for Jura, Miele, and La Marzocco. Additional time is explained before it is added.

3. Estimates and pricing

• Repair estimates are written after bench diagnosis and before repair work. No repair starts until the estimate is approved.
• If diagnosis reveals additional work, we explain the finding and price before adding it to the approved scope.

4. Warranty

Repairs: 6 months on parts and 90 days on consumables.

Warranty does not cover:

• Damage from neglected maintenance (e.g., skipped descaling or never cleaning the brew group and milk system).
• Acts of God (lightning, flooding, earthquake).
• Tampering by parties other than us.
• Damage from incompatible parts or accessories installed afterwards by third parties.

5. Scheduling, cancellation, no-show

• Diagnostics can take up to a week; most repairs run 3–4 weeks. Parts availability can affect the repair estimate.
• Contact us as soon as possible if a pickup or return window needs to be rescheduled.
• If we miss our window without notice, we will contact you to reschedule.

6. Customer responsibilities

• Provide safe, clear access to the equipment (e.g., clear the counter or cabinet around the machine, and provide access to the water and power connections).
• Disclose known hazards (recent gas leaks, electrical issues, mold).
• Be present or designate an authorized adult for pickup and return.

7. License, insurance, and bonding

• California Contractors State License Board (CSLB) #1136642.
• Franke-certified, factory-trained on the A-Line and McDonald’s IHTs.
• $1M general liability insurance; carrier and certificate available upon request.

8. Limitation of liability

Our maximum liability for any claim arising out of work we performed is the total amount paid by you for that specific job. We are not liable for indirect, consequential, or incidental damages (e.g., food spoilage, hotel stays during repair, lost rental income).

Nothing in these terms limits liability for gross negligence, willful misconduct, or anything else that California law does not permit to be disclaimed.

9. Disputes

We aim to resolve every concern by phone first. If a dispute cannot be resolved informally:

• California residents may file a complaint with the CSLB at cslb.ca.gov.
• These terms are governed by California law. Disputes will be brought in the state or federal courts located in Contra Costa County, California.

10. SMS / text-message terms

By providing your mobile phone number through our website, by phone, or through our online booking form, and by checking the SMS consent checkbox or otherwise expressly opting in, you consent to receive transactional SMS / MMS messages from Bay Area Coffee Service at the number provided, sent using an automatic telephone dialing system where applicable.

Consent is not a condition of purchase or service. You may schedule and receive service by phone or in person without providing SMS consent.

Message types (transactional only):

• Appointment confirmations and reminders.
• Estimated arrival time (ETA) updates for pickup and return.
• Requests for photos or equipment details.
• Follow-ups, warranty notifications, and post-service review requests.

We do not send promotional, marketing, or affiliate SMS. We do not sell or share your mobile number with third parties.

Frequency. Variable. Typically 2 to 6 messages per active service request.

Cost. Message and data rates may apply per your wireless carrier. Bay Area Coffee Service does not charge for the messages themselves. Wireless carriers (T-Mobile, Verizon, AT&T, Sprint, US Cellular, and others) are not liable for delayed or undelivered messages.

Opt out. Reply STOP to any message. We will send a single confirmation that you have been removed; no further SMS will be sent.

Help. Reply HELP, or call (925) 999-4095, or email [email protected].

Privacy. See our Privacy Policy for how we handle your phone number and other information.

11. Changes

We may update these terms. Material changes will be reflected in the “Last updated” date above. The version in force on the day you signed your estimate is the one that applies to that job.

12. Contact

Bay Area Coffee Service
365 Reflections Circle, San Ramon, CA 94583
(925) 999-4095 · [email protected]