First identify the machine and how it is installed. Most coffee equipment follows our pickup-and-return bench process, but Franke A-Line, BUNN coffee brewers connected to building plumbing and frozen-beverage machines have separate on-site terms.
The diagnostic or deposit amount is not a repair quote. A written estimate follows diagnosis, and repair work starts after you approve it.
Bench deposits
The deposit includes pickup, bench diagnosis and return delivery. It is not credited toward the repair. If you decline the repair, return delivery remains included.
| Equipment | Deposit |
|---|---|
| Standard home espresso, including Breville, DeLonghi, Gaggia, Rancilio, Lelit, Rocket, ECM and Profitec | $200 |
| Commercial espresso, including Nuova Simonelli, Eversys, WMF, Schaerer and Nespresso Professional; depends on model | $200–$450 |
| Miele super-automatics | $200 |
| Home La Marzocco | $200 |
| Olympia Express Cremina and Maximatic | $250 |
| Commercial La Marzocco; depends on model | $250–$550 |
Additional diagnostic time is $150 per hour for standard brands and $175 per hour for Miele and La Marzocco. We explain additional diagnostic work before adding it.
Franke and BUNN exceptions
Franke A-Line machines are diagnosed on site. The diagnostic is $150 for an A400, $200 for an A800 and $250 for an A1000. Repair work is quoted after diagnosis. For another Franke model, confirm the diagnostic when booking; these named amounts should not be applied to a different model.
BUNN coffee brewers connected to the building plumbing are diagnosed on site for $99, credited toward the repair. Countertop coffee brewers come to our bench; we confirm the bench price when you book. BUNN slush and frozen-beverage machines receive a $99 on-site diagnostic credited toward the repair, with a warranty from 3 months to 1 year depending on the repair.
What the written estimate should answer
Ask what was found, which work is proposed and what that work is expected to address. If there is a separate leak or another unresolved condition, ask for it to be identified in the scope. A symptom described by phone is not enough to select the failed part or quote the repair.
Before approval, ask about proposed parts, labor, timing and any work outside the estimate. If another condition is found during the approved work, it needs an explanation and a new decision before additional repair work begins.
Equipment and timing
We accept Breville (including Oracle Jet, Oracle Touch, Oracle Dual Boiler and BES920 Dual Boiler), DeLonghi, Gaggia, Rancilio, Lelit, Rocket, ECM, Profitec, Miele, home La Marzocco and similar repairable espresso equipment. We also service commercial coffee equipment and Nespresso Professional. Household capsule and drip machines such as Keurig, Cuisinart and consumer Nespresso are not accepted.
Diagnostics can take up to a week; most repairs run 3–4 weeks. Read the current coffee repair warranty alongside the proposed work.
Send the brand, model, installation type and symptom through the contact page. The services page and coffee FAQ explain the process. Do not remove covers or open hot or pressurized components to prepare for pickup.