Start with your machine’s manual. It says whether staff can descale it, which product and dose to use, and how to rinse. If it gives no procedure for staff, ask the manufacturer or a qualified technician before adding chemicals.
Start with the machine label
Write down the brand, model and serial number. Find the matching manual and note its edition and maintenance section. Two similar-looking machines can need different procedures.
Keep the manual where the person doing maintenance can find it. If a step is missing or conflicts with a product label, ask the manufacturer to clarify it.
Set the interval from the maintenance instructions
Follow the schedule for your model. Keep water-quality records, filter changes and usage notes with it. Ask about the interval if those records show that your machine needs attention sooner.
Record the last maintenance date and what was done. A change in heat-up, steam or flow deserves attention even if the next calendar reminder has not arrived.
Check the procedure before taking the machine out of service
Check these points in the manual:
- Who does the work: staff or a technician.
- Which product and dose to use.
- What order to follow and how to rinse before serving drinks again.
- How to prepare and shut down that model.
Cafiza is a coffee oil cleaner, not a descaler. Urnex describes Cafiza’s use for coffee residue and oils. Use the descaling product specified for your machine.
Follow the full rinse procedure in the manual. Do not guess a number of rinse tanks or taste the output to check it. Leave work that opens the machine or services its boiler to a qualified technician.
Symptoms to record for a technician
Tell the technician about longer heat-up, changing pressure, leaks, fault messages or particles in the output. These details help us decide what to test.
Write down when the problem began and whether it changes during a busy period. If you have already tried maintenance, keep the product name and the steps you followed. Tell us what changed afterward before trying another treatment.
Stop serving if the machine leaks, produces particles or has not been rinsed as instructed. Ask the manufacturer or a technician what to do before using it again.
What happens after an assessment
We read the maintenance history and test the machine. Then we explain what needs cleaning, descaling or repair and give you an estimate.
Check your machine’s warranty terms before starting maintenance. If staff cannot find a clear procedure they can follow, arrange service.
Diagnostics can take up to a week; most repairs run 3–4 weeks. That is exactly why we recommend preventive maintenance: a maintained machine does not sit in a repair queue for a month.